pb9 Reminder: Gambling is for entertainment only. Never bet with money you cannot afford to lose. If you feel that gambling is starting to affect your daily life, please use the support tools we provide or contact our support team immediately.

1. What Is Responsible Gaming?

Responsible gaming means every individual who participates in gambling activity does so of their own free will, with full understanding of the risks involved and within their financial and time limits. For pb9, this is not merely a slogan — it is at the core of how we operate every day.

The pb9 platform is designed to deliver high-quality entertainment to members who play with discretion and self-control. We recognise that a small number of users may face challenges managing their gaming habits, and therefore we provide a comprehensive suite of control tools and easily accessible support channels.

Our approach is not to judge anyone, but to ensure every pb9 member has everything needed to make smart and responsible gaming decisions at all times.

2. Core Principles of PB9 in Responsible Gaming

Pb9 upholds six core principles that guide all decisions relating to user safety and responsible gaming on our platform:

User ProtectionPriority #1
Information TransparencyAlways a Priority
Free Control ToolsAvailable to All Members
Strict Age Verification18+ Enforced
  • Gambling as entertainment: pb9 always encourages members to view betting activity as a source of entertainment, not as a means of earning income or resolving financial problems.
  • Free and informed decisions: Every member has the right to clear information on how games work, the odds of winning and the risks involved before placing any wager.
  • Control is in the members' hands: We empower members with easy-to-use control tools so they can set their own limits without needing to contact the support team.
  • No pressure or manipulation: pb9 does not use aggressive marketing tactics designed to encourage unhealthy gambling habits or push users beyond their means.
  • Unconditional support: Members who need help will be treated with full empathy and without any judgement by our trained support team.
  • Protection for vulnerable individuals: We implement dedicated measures to identify and protect individuals who may be more vulnerable to gambling-related problems.

3. Warning Signs — Recognise Them Before It's Too Late

It is important to recognise the early signs of problem gambling so that you or someone you care about can get help in time. The following are signals that should be taken seriously:

1
Chasing Losses

Continuing to wager more in an attempt to recover lost money — this is the most dangerous warning sign.

2
Disregard Responsibility

Neglecting work, family or important bills because time and money are being spent on gambling.

3
Borrowing Money to Gamble

Borrowing money from family, friends or financial institutions solely to continue gambling.

4
Unable to Stop

Feeling uncomfortable, restless or irritable when trying to cut back or stop gambling.

5
Hiding Gambling Habits

Lying to family members or friends about the amount of time and money spent on gambling.

6
Gambling as an Escape

Using gambling as an escape from stress, anxiety or everyday problems.

If you recognise any of the above signs in yourself: Don't wait for things to get worse. Contact the pb9 support team now or use the self-exclusion tool through your account settings. Help is available, and taking the first step is a sign of courage.

4. How to Use PB9's Control Tools

All pb9 self-control tools can be accessed directly through the "Account Settings" section on the platform or our mobile app. No need to contact anyone — everything is fully in your hands.

STEP 1
Login to Your Account

Access the pb9 platform via the website or mobile app. Make sure you are logged in to your registered account.

STEP 2
Go to Account Settings

Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming" from the menu.

STEP 3
Choose the Right Tool

Choose from deposit limits, loss limits, time limits, cool-off or self-exclusion based on your current needs.

STEP 4
Set Limit & Confirm

Enter your desired limit amount and confirm your selection. Limits take effect immediately or within the confirmation period specified.

Important Note: Any request to reduce a limit takes effect immediately. However, requests to increase a limit require a 24-hour waiting period as an additional safeguard. Self-exclusion cannot be reversed during the chosen period.

5. Self-Assessment Test

Answer the following questions honestly to assess whether your gaming habits are still within a healthy range. This is not a professional diagnosis — it is simply an initial guide for your own self-awareness.

Ask yourself — have any of these occurred in the past 30 days?

Have you ever wagered more than you planned?

Have you ever tried to stop or reduce gambling but failed?

Have you ever lied to a loved one about your gambling activity?

Has gambling caused financial, work-related, or personal relationship problems?

Do you feel anxious or uneasy when you are unable to gamble?

Have you ever used money meant for basic needs (food, bills) to gamble?

If you answered "Yes" to 2 or more questions, we encourage you to use our self-control tools or seek professional help.

6. Protection of Young People

Pb9 takes a strict approach to ensuring the platform is inaccessible to individuals under 18 years of age. This is not merely a legal requirement — it is our moral responsibility to society.

6.1 Age Verification Measures

  • All new account registrations require date of birth verification
  • The KYC (Know Your Customer) process requires a valid official identification document
  • The automated detection system identifies accounts showing signs of use by minors
  • Accounts suspected of belonging to a minor will be suspended immediately while an investigation is conducted

6.2 Advice for Parents & Guardians

If you are concerned that a child or someone in your care may be accessing online gambling platforms, here are steps you can take:

  • Install parental control software on all home devices
  • Keep your password and login details secure
  • Use the website-blocking feature on your home WiFi router
  • Have open conversations with your children about the risks of gambling
  • Contact us if you suspect account misuse

7. Help Resources & Support

If you or someone you know needs help with a gambling problem, do not hesitate to seek support. Asking for help is a sign of strength, not weakness.

pb9 Support: Our support team is available 24/7 via live chat within the platform. Our representatives are trained to listen with empathy and help you access control tools or connect you with suitable support resources without any judgment.

In addition to pb9's internal support, you can also seek help from professional organisations and support services. Speaking with a trusted doctor, counsellor or family member is an important first step. Cognitive behavioural therapy (CBT) has proven effective in helping individuals overcome gambling problems.

Remember — you don't have to go through this alone. Many people have successfully overcome these challenges with the right help, and you can too.

8. Frequently Asked Questions (FAQ)

Log in to your pb9 account, go to "Account Settings" and select the "Responsible Gaming" section. There you will find options to set daily, weekly or monthly deposit limits. Limits take effect immediately upon confirmation and cannot be increased within 24 hours.

No. Once you activate self-exclusion, it cannot be reversed until the chosen period has fully expired. This is a deliberately designed safeguard to ensure its effectiveness. After the period ends, you will need to contact the support team manually to reactivate your account.

A cool-off is a temporary break lasting 24 hours to 7 days, suitable for taking a short pause without permanently closing your account. Self-exclusion is a more serious step — your account will be fully blocked for a minimum of 6 months and cannot be accessed at all during that period. Choose based on your current needs.

Yes, all of pb9's responsible gaming tools — including deposit limits, loss limits, time limits, self-breaks, and self-exclusion — are provided free of charge to all registered members at no additional cost. This is part of pb9's commitment to responsible gaming.

Yes. If you have a remaining balance in your account during a self-exclusion period, you may still contact the pb9 support team to request a withdrawal of that balance. The withdrawal will be processed in accordance with standard procedures and credited to your registered bank account.

You can reach the pb9 support team via 24/7 live chat within our platform or mobile app. For professional help related to gambling problems, consulting a qualified doctor or counsellor is strongly recommended.