Important Note: By registering or continuing to use the PB9 platform, you confirm that you have read and understood this Privacy Policy and agree to the way we manage your personal data as described herein.
1. Introduction
Pb9 (pb9.bet) is an online betting and casino platform committed to protecting the privacy of every member and user of our services. This Privacy Policy transparently explains how we collect, process, store and protect your personal information.
We understand that your trust is our most valuable asset. That is why we invest in the latest security infrastructure and ensure every aspect of your data handling meets the highest standards. This Policy applies to all users of the pb9 platform, including through our official website and mobile app.
This document forms part of the overall agreement between you and PB9 and should be read together with Terms and Conditions our platform.
2. Data We Collect
Pb9 collects your personal information through several means as you interact with our platform. The following are the categories of data we collect:
2.1 Registration Information
- Full name as shown on official identification documents
- Date of birth for age verification
- Active email address
- Mobile phone number
- Current residential address
- Username and encrypted password
2.2 KYC Verification Information
To meet regulatory requirements and protect platform security, PB9 may request the following documents from you:
- Copy of valid identification card (MyKad) or passport
- Proof of current address such as a utility bill or bank statement
- Bank statement or proof of account ownership for transaction verification
- Selfie or facial photo for identity verification when required
2.3 Financial & Transaction Data
- Registered bank account or e-wallet details
- Deposit and withdrawal history
- Betting and game records
- Transaction details including amount, time and payment method
2.4 Technical & Usage Data
- IP address and general location information
- Device type, operating system and web browser
- In-platform activity logs including login and logout times
- Session data and usage patterns for security purposes
Note: pb9 does not store full credit or debit card numbers in our systems. All payment processing is handled through PCI-DSS certified payment gateways.
3. How We Use Your Data
The data we collect is used exclusively for legitimate and necessary purposes to operate PB9's services properly. We do not use your data for any other purpose without your consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management | Personal information, email address, phone number | Contract performance |
| Transaction Processing | Financial data, payment details | Contract performance |
| Identity Verification (KYC) | Identification documents, proof of address | Legal obligation |
| Security & Fraud Prevention | Technical data, activity logs, IP | Legitimate platform interests |
| Service Improvement | Usage data, feedback | Legitimate platform interests |
| Marketing Communications | Email, phone number | Your Consent |
| Regulatory Compliance | All relevant categories | Legal obligation |
4. Data Sharing with Third Parties
Pb9 does not sell or rent your personal data to any third party for commercial purposes. However, in certain limited situations, we may share information with the following parties:
4.1 Trusted Service Providers
Pb9 works with carefully selected third-party service providers to operate the platform, including payment processors, cloud computing service providers and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with pb9's instructions.
4.2 Authorities & Law Enforcement
Pb9 may disclose required information to regulatory authorities, law enforcement or courts when required to do so by applicable law. This includes investigations related to fraud, money laundering or other illegal activities.
4.3 Business Transfers
In the event that pb9 is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance and provided with appropriate options in such circumstances.
Our Guarantee: pb9 does not share your personal information with advertisers, data brokers or any third party for marketing purposes without your explicit consent.
5. Data Storage & Security
Your data security is pb9's absolute priority. We implement multiple layers of technical and organisational controls to protect your personal information from unauthorised access, loss, misuse or disclosure.
5.1 Technical Security Measures
- Data encryption in transit: All communications are protected by TLS/SSL 256-bit protocol
- Data encryption at rest: Sensitive data is encrypted using AES-256 standard
- Layered access control: Only authorised personnel with a specific need may access user data
- 24/7 Monitoring: Active intrusion detection and threat monitoring system around the clock
- Regular penetration testing: Independent security audits are conducted on a routine basis
5.2 Data Retention Period
Pb9 retains your personal data for as long as necessary to fulfil the purpose of its collection or as required by applicable law. In general:
- Active account data: Throughout the active account period plus 5 years after closure
- Financial transaction records: Minimum 7 years as per regulatory requirements
- Security and technical logs: 12 rolling months
- Customer support communication data: 3 years
6. Cookies & Tracking Technology
Pb9 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security and understand overall usage patterns.
6.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform for improvement purposes. Can be declined.
- Functional Cookies: Stores your preferences such as language and display settings. Can be declined.
- Analytics Cookies: Helps us understand platform traffic and usage in an aggregated and anonymised manner. Can be declined.
You can manage your cookie settings through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality.
7. Your Rights as a User
Pb9 respects your rights regarding personal data. Below are the rights you hold and how to exercise them:
Right of Access
Request a copy of all personal data we hold about you in a readable format.
Right to Rectification
Request us to correct any inaccurate or incomplete personal data held in our systems.
Right to Erasure
Request deletion of your personal data when it is no longer needed or if you withdraw your consent.
Right to Restrict Processing
Request us to restrict how we process your data in certain circumstances as provided by law.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Object to Marketing
Opt out of marketing communications at any time through your account settings or by contacting us directly.
How to Exercise Your Rights: To exercise any of the above rights, contact our privacy team via Live Chat within the platform or our support email. We will process your request within 30 business days.
8. Children's Data
The pb9 Platform is exclusively for individuals aged 18 and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.
Should we find that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. If you have reason to believe that a minor has registered on our platform, please contact us immediately.
9. Amendments to the Privacy Policy
Pb9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform improvements. Any material amendments will be communicated to you via:
- A prominent notice on the platform's home page
- Email notification to your registered address
- In-app notification via the pb9 mobile app
The "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this page periodically. Continued use of the platform after any amendments take effect will be considered acceptance of the updated terms.
10. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- Privacy Email: [email protected] (please type manually — not clickable)
- Support Email: [email protected] (please type manually)
- Live Chat: Available 24/7 directly within the pb9 platform
- Target Response Time: Under 24 hours for privacy enquiries
For more information on your rights and platform policies, please refer to Terms and Conditions, Responsible Gaming or the FAQ page.